Thank you for shopping at Lucky Scoops! Since our products are mystery/surprise items, we have a specific returns and refunds policy outlined below.
1. Mystery Item Policy
Because Lucky Scoops products are surprise/mystery items, we do not accept returns or exchanges due to change of mind or dislike of the random items received. The fun of our products is the surprise element – each scoop contains randomly selected items.
2. Damaged or Defective Items
If your order arrives damaged, defective, or missing items, please contact us within 7 days of delivery at [email protected] with:
- Your order number
- A photo or video of the damaged/defective item(s)
- A description of the issue
We will review your request and, if approved, provide a replacement or refund within 3-5 business days.
3. Lost or Stolen Packages
If your package is lost in transit or marked as delivered but not received, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and offer a replacement or refund if confirmed lost.
4. Wrong Address
If you provide an incorrect shipping address, we are not responsible for packages delivered to the wrong location. Please double-check your shipping information before completing your order. If you notice an error, contact us immediately and we will try to update the address before shipment.
5. Refund Process
Approved refunds will be processed to your original payment method (PayPal or Stripe) within 3-10 business days after approval. Refund timing may vary depending on your bank or card issuer. The refund time may vary depending on your bank or payment provider.
6. Shipping Costs
Shipping costs are non-refundable except in cases where the error was on our side (e.g., wrong item shipped or damaged in transit).
7. Contact Us
For any questions regarding returns or refunds, please contact us at [email protected]. We typically respond within 24 hours.
Last updated: September 1, 2026