Lucky Scoops Q&A 😊
Everything you need to know about your mystery box order.
📦 What is a Lucky Scoop?
A Lucky Scoop is a mystery box filled with at least 20 real items — kawaii stationery, cute accessories and surprise goodies. The fun is in the surprise! Every parcel is prepared with love and care.
🎁 Can I choose what I get?
No — scoops are random by design! But you can add a note with your preferences when ordering, and we will try our best to match them.
💌 Why didn’t I receive the automatic email after placing my order?
When placing an order, please double-check that your email address is correct and has no spelling errors, and that your mailbox is not full. Also check your spam or junk folder — sometimes our emails land there. If you have verified all of the above and still haven’t received it, please contact us via the Contact page or email [email protected].
🕒 When will my package be shipped?
Orders are usually processed and shipped within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking once your order leaves our facility.
📦 How long does shipping take?
US orders typically arrive in 3–7 business days. International orders take 7–21 business days depending on the destination country. Please note that customs clearance may add extra time in some countries.
👤 When will my packing video be posted on TikTok?
If you purchased our “Video of packing your order” add-on, your packing video is usually posted on our official TikTok within 1–3 days after your order is packed. Follow us to see your scoop being packed!
💡 How can I track my order?
You can track your order on our Track Order page using your order number and email. You will also receive tracking information by email once your order ships.
🛃 Why do I need to provide a personal tax ID?
Some countries (e.g., Brazil, Russia, South Korea, India, Chile) require a personal tax ID or customs clearance code for international parcels to clear customs. This is a legal requirement — without it your package may be held or returned. We only ask for this when it is required for your country.
🥺 Why does my order show as payment failed?
Payment failures are usually caused by card restrictions, insufficient funds, or a mismatch between the billing address and your card. Please double-check your card details and billing address, or try another payment method such as PayPal or Apple Pay.
📬 What is your refund policy?
If your order arrives damaged or there is a problem, please contact us within 14 days at [email protected] and we will make it right. Please see our Refund Policy page for full details.
🌍 Do you ship worldwide?
Yes! We ship to most countries worldwide. Shipping times and customs requirements vary by country — see the tax ID question above for details.
🛃 Will I have to pay customs duties or import taxes?
Prices at checkout do not include import duties or taxes. For international orders (outside the U.S.), your package is shipped DAP — you (the recipient) are responsible for any customs duties, VAT/GST and clearance fees charged by your country, which the carrier or customs collects on import or delivery. These charges vary by country and are not charged by or paid to Lucky Scoops. For U.S. orders, any applicable sales tax is shown at checkout. If unsure, please check your local customs rules before ordering.
❓ How can I contact you?
Use our Contact page form or email us at [email protected]. We typically reply within 24 hours.